EXCHANGE POLICY

Once an exchange request has been placed with Customer Service, it usually takes 4 business days to have the product picked from your place and another 7 days to process the exchange after successful product inspection by our quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days.

Note: Exchange requests must be raised within 2 days of delivery.

 

CANCELLATION POLICY:

If you need to cancel your order, please send us an email at fivestitchofficial@gmail.com within 6 hours of placing the order from Monday to Saturday between 9 AM- 6 PM.

Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made.

PLEASE NOTE:

For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.

Banks will send an SMS to customers for credit amount of more than INR. 5000(Five Thousand) only. In case your refund is less than INR. 5000(Five Thousand), please check your bank account or credit card statement for confirmation.

In case of refunds, we will only refund the product price. Delivery and handling charges will not be refunded.